arte vida boutique guesthouse
arte vida boutique guesthouse
Herbert Fraungruber & Karoline Zenz
Tel: +43 (0)662 873185
The following General Terms and Conditions for the Hotel Industry apply. For details click here.
Website & Photo credits
Herbert Fraungruber // Fresh Herbs Communications // www.freshherbs-communications.com
Martin Seer & Marko Jozic // Typo Wimmer // www.typo-wimmer.at
Dominik Fritz // Eckweg Design // www.eckweg-design.de
Terms and Conditions
- Prices are per room per night and include all taxes.
- Payment and deposit
Payable fully on arrival in cash, with debit card or credit card. Payment by credit or debit card is only possible for amounts of over 200.- EUR. In case of long term stays monthly payment can be arranged. In this case a deposit of 3 months rent is required to secure the reservation. This deposit can also be used by the management to pay for any damages caused by the guest.
- Cancellation policy:
As we are a small, privately-run establishment we prefer to have 100% security so that customers do not forfeit their reservation. We feel it would not be fair to potential customers to decline availability and then have reserved guests not turn up.
Short term stays (1 – 5 nights):
The cancellation and the modification of your stay of up to 5 nights, is free of charge up to full 7 days before arrival date. Any monies already paid will be returned via money transfer as soon as possible, less any charges incurred by arte vida. If cancelled or modified later or in case of no-show, 100% of the total price of the reservation will be charged. All payments already made will be transferred through the bank as soon as possible (bank commission fees will be deduced). For reservations with multiple rooms this applies to each room.
Long term stays (more than 5 nights) and/or reservations of more than 1x room:
The cancellation and the modification of your stay of up to 5 nights, is free of charge up to full 30 days before arrival date. Any monies already paid will be returned via money transfer as soon as possible, less any charges incurred by arte vida. If cancelled or modified later or in case of no-show, 100% of the total price of the reservation will be charged. All payments already made will be transferred through the bank as soon as possible (bank commission fees will be deduced). For reservations with multiple rooms this applies to each room.
For details please see the General Terms and Conditions for the Hotel Industry
Please also note all cancellations or modifications must be made in writing (per email). Verbal cancellations over the telephone will NOT be accepted.
- Office hours/Self check-in:
Our office is open MON – FR 08.00am till 12.00am, and SAT/SUN from 08.00am till 11.30am. Should you arrive outside our office hours, you will receive an email from us to your provided email address at the latest 3 days prior to your arrival with information incl. codes for the front door and the key locker. On the 1st floor next to the reception you will find a message with your name with all further instructions.
- Check-in / Check-out:
Check-in time is any time from 14:00 pm on the date of arrival. Earlier check-in can be arranged if your reserved room is not occupied on the night before your arrival, feel free to ask.
Check-out time on the date of departure is 11:00 am . If the room is not vacated by this time, the customer may be subject to additional charge.
Clients and guests are asked to respect the cleanliness and peaceful atmosphere of arte vida. The management reserves the right to eject any guests or clients found to be conducting themselves disrespectfully or inappropriately.
- Please respect common areas… please clean up after cooking and/or meals.
- Help saving energy: All electrical devices which consume a lot of energy such as mobile heating units or personal cooking devices are strictly forbidden.
- Visiting guests
Clients and guests are responsible for the behaviour of any visitors they bring on-site and in particular for the orderly conduct of said guests and in ensuring that no noise or nuisance is caused either to the management or to other guests or clients. Only registered guests are permitted lodgings, any visitor remaining after midnight must register and pay the tariff agreed with the management.
Non-residents of arte vida are not allowed to use kitchen equipment e.g. coffee machine, stove and oven.
Access to laundry facilities is only for residents
Please note that we have a strict no-noise policy between the hours of 10 pm (weekends 11 pm) and 9 am. According to this rule please do not use kitchen equipment after 10 pm (weekends 11 pm). In case of early hour breakfast please avoid noise.
- No-smoking policy
We have a strict non-smoking policy in the house. Smoking is allowed on the balcony and in the garden only. For any breach of our non-smoking policy e.g. smoking out of the window, we take the liberty to charge 200.- EUR.
Out of respect for our guests, we do NOT allow pets, even when if brought in a cage.
- Property damage
Any damages to arte vida property beyond normal wear and tear must be reported to the management immediately and paid for as billed by the management.
- arte vida, its owner and staff, will not be held responsible for the loss or theft of any personal effects.
- arte vida, its owner and staff, will not take over any responsibilities for any injuries occured to clients and visitors. Especially using the balconies, loft beds and swing chairs are on each clients own risk.
When you check out make sure you leave the key in the reception or – if closed – in your door. Otherwise e.g. if the key gets lost or you take it with you) we have to charge € 100.-
We would like to stress that arte vida is a friendly, restful place and our terms and conditions are meant purely to ensure that our guests enjoy their stay and that the hotel remains in business!
Your private data will be treated confidential and propriertory.
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